Reduce the Costs of Service Delivery
MultiVue Local Government is a Customer Data Integration solution that pulls information from disparate operational systems such as Council Tax, Housing and Electoral Register and consolidates the information to create a single customer view through CRM.
MultiVue Local Government uses sophisticated matching algorithms to provide a consolidated view of customer information helping to reduce the costs of service delivery, improve customer service levels and to support cost reduction initiatives in Local Authorities such as 'Channel Shifting' and 'Tell us Once'.
Benefits of MultiVue Local Government
- Reduce costs by accurately identifying customers to enable the process of Channel Shifting.
- Reduce costs by having trusted information on hand to reduce avoidable contact.
- Create savings by having a single customer view allowing for more intelligent decision making supporting 'Tell us Once'.
- Improve service delivery through the ability to build a better understanding of the specific requirements of each customer to target services more effectively.
- Reduce the costs associated with duplicate information.
- Improve customer satisfaction by having trusted information on hand to make better more informed decisions.
For more information or to organise a demo contact us.
Success Stories
What our Customers Say
"Customer interactions cost us in the order of £15 for a face-to-face contact, £2.50 for a telephone call, and 20p for a self-service Web transaction. By unifying data from our disparate systems, MultiVue helps us save significant sums by achieving first contact resolution of 95% of customers service requests."
Geoff Connell, Deputy Head of ICT, The London Borough of Newham
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